Refund Policy

We want you to feel confident shopping at ARIRANGTOUR.

1. Cancellation Policy

Orders may be canceled within 12 hours unless already in fulfillment.
Processing fees of 6.9% + $1 apply to approved cancellations.

2. Return Qualification

Eligible returns must be requested within 30 days of purchase or 14 days post-delivery.

Returned merchandise must:

• Show no signs of use

• Include original packaging

Shipping costs for returns are customer-paid unless due to defect or error.

3. Refund Authorization

Refunds apply in cases of:

• Damaged or defective items

• Incorrect product delivery

• Failure to meet guaranteed shipping timeline

Approved refunds are issued within 5–10 business days.

4. Shipping Failures

Confirmed carrier mistakes will result in complimentary replacement.
Incorrect shipping details provided by customer void free replacement eligibility.

5. Exceptions

No refund for:

• Delivery refusal

• Address mistakes

• Customs delays

• Stolen packages marked delivered

• Natural disasters

Contact: service@arirangtour.shop